Z Base 10 Year Mattress Protector Warranty*
1. Warranty Overview:
Z Base is committed to providing high-quality mattress protectors designed to enhance your sleeping experience and protect your investment. Our 10-Year Mattress Protector Warranty demonstrates our confidence in the durability and performance of our products. This warranty policy outlines the terms and conditions under which your mattress protector is covered.
2. Warranty Coverage:
Z Base offers a 10-year limited warranty for its mattress protectors from the date of purchase. This warranty covers manufacturing defects in materials and workmanship, including:
- Seam or stitching defects.
- Fabric defects that result in tears, holes, or fraying.
- Elastic defects that impact the fit of the mattress protector.
- Defects in the waterproof or moisture-barrier functionality.
3. Warranty Exclusions:
The following situations are not covered under this warranty:
- Normal wear and tear resulting from regular use and laundering.
- Damage caused by improper handling, misuse, abuse, or negligence.
- Stains, discoloration, or damage caused by bodily fluids, liquids, or other contaminants.
- Mattress protector damage resulting from pets or animals.
- Changes in comfort preferences.
- Any modifications made to the mattress protector.
4. Warranty Claim Process:
If you believe your Z Base mattress protector is eligible for a warranty claim, please follow these steps:
- Contact our Customer Support team at below using the contact form or by emailing us directly at firstname.lastname@example.org with subject heading "warranty claim" to initiate the warranty claim process.
- Provide proof of purchase (receipt, order number, etc.) to verify the purchase date and ownership.
- Describe the issue and provide clear images or videos that showcase the defect.
5. Warranty Resolution:
Upon receiving your warranty claim, Z Base will evaluate the provided information and images. If the issue is covered under the warranty and meets the terms, we will, at our discretion, either repair or replace the mattress protector with an equivalent product. In some cases, we may ask you to return the defective product.
6. Return of Defective Product:
If required, Z Base will provide instructions for returning the defective mattress protector. The cost of shipping the product back to us will be your responsibility. Please ensure that the product is clean and properly packaged before returning it.
- Z Base's liability is limited to the original purchase price of the mattress protector.
- This warranty is non-transferable and applies only to the original purchaser.
- Z Base reserves the right to discontinue or modify this warranty policy at any time.
8. Contact Information:
If you have any questions or need assistance with your warranty claim, please contact our Customer Support team:
- Email: email@example.com
9. Governing Law:
This warranty policy is governed by the laws of the jurisdiction in which the product was purchased.
By purchasing a Z Base mattress protector, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this 10-Year Mattress Protector Warranty Policy.